Frequently asked questions

If your refund of order has been processed, we will take care of the refund immediately. The time of the transfer depends on the method you took for the payment:

Generally most of our 3D printing material cost is charged by material consumption, but there’re other factors that affects the cost structure, so not all materials have a fixed rate per cm³.

Apart from material volume cost, there are serveral ingredients in order pricing: Per Material Minimum Order Value The minimum order amount is $10 per material(SD and HD resolution are considered as same material) excluding shipping cost. Which means if your parts manufacturing cost is less than $10, we will still charge $10, so it’s more economic to order multiple copies if your part is cheaper than $10. Per Part Minimum Order Value Since each parts has to be post processed manually, we normally charge extra per part to cover the labor cost. Normally it’s $0.55 per part, but if the parts are too complicated, the per part fee will be higher.

For Manual Review orders, you can see the order list here（登录状态跳转项目列表页面 or 登录页面）. For Insta3DP orders, you can see the order detail here. （登录状态跳转项目列表页面 or 登录页面）. If you still have question, click to chat with us（在线聊天室） or open support ticket.

Upload CAD drawings to the canvas, supported format: only stl is available for now,we will support more format. Select material,Check the price which indicates the estimated unit cost of manufacturing instantly. Please note: The price is NOT the final offer, there might be updates after technical review. Place order with secure online payment methods like PayPal and bank transfer. View order detail in your dashboard and wait for our technical review & manufacturablity check. We start producing if everything is checked and confirmed, if the drawing needs modification or extra payment, we will notify you via email. We ship the package and you wait for the delivery. Give us some feedback and prepare for the next project 🙂

Yes,If there are too many CAD drawings, please contact your account manager for assistance

1.Require modification Through our technical review, your 3D model has design errors that makes the part not manufacturable, we might need you to modify it or cancel the order. 2.Extra manufacturing cost Might occur due to high complexity or high risk of producing/post processing your parts. 3.Extra shipping cost: Might occur due to over-weight/over-size/extended area surcharge or unpredictable special occasion. 4.Order cancellation Your order might be rejected if we decide your requirement impossible to meet, or the products might violate any laws/regulations.

This issue often happens on broken 3D model. If there are mesh errors in your 3D model, after you rescale the model, the calculated volume might be different than actual volume. When this happens, please contact us for a manual review or try to repair the 3D model using 3D model repairing tools like NetFabb, FreeCAD, Makeprintable to ensure there’s no mesh errors in 3D model.

We have 200+ different materials for our 3D printing/CNC Milling/Injection Molding/Urethane Casting/Metal Casting service with several available finishes. For our 3D printing service, we have plastic, grey plastic, black plastic, flexible plastic, brass, bronze, sterling silver, polyjet resin, multicolor sandstone, aluminum, titanium, stainless steel and glass-filled nylon etc. With some of these materials you can have finishes like polishing, primer coating, plating, dyeing, painting and smoothing beautifier.

If you are familiar with different processes/materials, you can help yourself by browsing our manufacturing method guideline, material list and material properties guide. If you need tech support.To get idea of the best material, you just need to specify the following key information in your Note field while submitting request for quote at manual review: Purpose: Prototype or end product? Item Usage: What’s it used for? Quantity: 1-10/10-100/100-1000/1000+ Priority: Stength/Accuracy/Smoothness etc. You can also attach instuction along with 3D model, this way we’ll have a clear understanding of your project and our tech team with provide the best solution for you!

1.Pricing: We have multiple materials available, the best way is to upload your file and get accurate quotation by instant pricing engine or manual review. 2.Lead time: Time for manufacturing depends on the material/complexity of the model/total quantity, so please elaborate your project to get a better solution. For example, our fastest lead time for SLA resin printing service can be within 1 day, and also we have various shipping priority ranging from overnight express to over-month freight. 3.You can sign NDA by contact our account manager.

If your order has not yet been reviewed(Insta3DP) or paid(manual review), feel free to cancel it. Once your order has been accepted by Sea3DP and manufacturing cost is paid, it can no longer be cancelled. We are unable to cancel any order items after they begin pre-production. All of your order items are printed on-demand, we do not have or keep any stock in our manufacturing facilities. Because of this, all sales are final. Please contact our support team if you have a question about your order’s production or turnaround time.

Please email your requirements and CAD files, and provide as much detail as possible to our sales team, our sales team will contact you within 24 hours

This only happens on Manual Review orders, the difference is caused by fluctuation of the exchange rate, since we have a base price in CNY and it will be automatically converted to USD, by the time you pay for the order, the exchange rate has changed and so will your payment amount.

All invoices are sent via email notification. Insta3DP: It will be sent automatically after you confirm the order. You can download it via the link sent in email. Manual Review: There’ll be 2 separated invoices: Manufacturing cost invoice and shipping cost invoice. Both will only be sent with email attachments after your payment. Manual quotes: The quotation will be converted to invoice right after you confirm the quotes, and you can pay directly online using PayPal.

The easiest way to see the estimated shipping and delivery date is to log in to your account and go to your orders page. To get there: 1.Log in to your account 2.Hover over ‘Account’ menu at the top right corner of the screen 3.Choose “Manual Order” or “Insta3DP Order” when the menu appears 4.Find your order by ID or thumbnail and choose “View Detail” Please note that all dates on our website are indicative and they take into account the challenges of manufacturing unique and untested designs. This means that many items ship ahead of schedule, though we cannot guarantee it. Unfortunately, some requests may be delayed due to complexity. You can always check your order status page for details or contact us via support center. Because of these uncertainties, we recommend giving yourself as much lead time as possible. If you have a tight schedule, please contact our order admin with your deadline and we’ll do our best to accommodate your needs. The delivery dates depends on the courier speed level you chose and could be longer based on your location and service restrictions.

We ship parts globally,Please contact your account manager if you have any questions about shipping.

You can choose your courier, but you must provide your courier account number and Sea3dp cannot help with shipping issues.

At Sea3dP, we will declare the goods as ‘sample’ or ‘prototype’ for low quantity orders, and we will declare the value of your goods as end products, which will be much lower than costs of making prototypes or small batch samples. And we normally declare the values as samples/gifts under $30 USD. However we cannot guarantee that there’s no tariff or low import tax. Custom policies vary in different regions, the customs might decide the type and value of goods by themself regardless of what we declared. See this article of tariff threshold in different countries.

About shipping time/cost 2 main factors affect your shipping time and cost. 1. The courier you choose We have flexible plans from 1-3 days (expensive), 3-5 days(regular) to 5-12 days (economic) and sea freight (3-4 weeks). 2. The size of your package The larger/heavier the package is, the higher the cost will be. Please note most express charge the HIGHER value between package size and actual weight. Anyway, we will always choose the best plan according to your needs.

At Sea3DP, the quality of your parts is always on our top concern. There’re basically 2 conditions: 1.The parts we manufactured has a larger tolerance than we claimed from the original design, that leads to a mismatch to your parts to assemble, in this situation, you are fully entitled to claim a remake/refund. 2.Your 3D design is incorrectly designed and it didn’t match the assembly requirement in the first place, then we cannot give you remake/refund. However if the tolerance is also not qualified, then in this special case you can request a refund or remake according to the 1st situation.

Sea3DP offers 2 ways to get costs and lead times for your custom parts. All you need is a 3D model to start! If you do not have an account, please start by registering here. Insta3DP(beta): You’ll get instant pricing for 80% of our 3D printing material, just upload one or more 3D CAD file directly like online shopping. 20% materials are not shown in instant pricing due to their complex pricing structure. Also post-processing like painting/polishing/electroplating cannot be quoted automatically, there will be price corrections in your final quotation. Manual Review: Get quotation from our skillful team with best solution. The experts are all at your service! Just upload your 3D CAD file(or with any 2D drawing/instructions). All quotation can be found at your order page, you will get notified via email if there’re any updates. Our Insta3DP platform allows you to upload 3D CAD files by drag-and-drop or browsing. If you have an account with FacFox you can add previously uploaded parts from your Parts Library. Once a part is uploaded you can: Select your desired material type and process, Upload PDF files and add extra notes on the notes field Once your part is configured, you can purchase it right away, create a pdf of a quote, or share it with a colleague! Don't see a price? Maybe one of the parts requires a manual review. Feel free to request a manual review from our expert team! If you have any special requirement like post-processing, printing orientation, use the Notes section for important details. You can attach a PDF drawing in that section as well.

Currently all our quotes are based on USD. We partner with PayPal and Bank transfer, you can either pay with PayPal or Bank transfer. For Insta3DP orders, the only payment gateway is PayPal for now, but you can still contact your accont and submit the bank transfer receipt for bank transfer. For Manual Review orders, we support PayPal and Bank transfer payment.

The build size differs among different types of printers, here’re some common size limits of our equipments: Process Max Build Volume (mm) Minimum Detail (mm) FDM 7000 x 3000 x 1500 0.5 SLA 2700 x 1200 x 800 0.4-0.6 / 0.002* SLS 700 x 380 x 580 0.6-0.8 MJF 380 x 284 x 380 0.4-0.6 SLM 500 x 500 x 1000 0.5-0.8 PolyJet 490 x 390 x 200 0.6 MJP 294 x 211 x 144 0.2 CJP 254 x 381 x 203 0.8 Wax Jetting 298 x 185 x 203 0.018 * The minimum detail of 0.002mm is only for SLA microscopic resin, which has high printing cost. The minimum detail doesn’t correspond to the max build volume, in most cases, they can’t be achieved in the same printer. If your model exceeds the max build size of the printer, you could either adjust the size or break the model into parts to print in sections then assemble them.

We will ship your orders from China mainland.

First of all, we highly recommend you to submit one order at a time with all required parts, you can upload unlimited number of files by compressing them into zip/rar folder. If you place multiple orders, by default they won’t be shipped in the same package. If you’ve made specific request to ship your multiple orders at the same time, we can handle it, but please note we don’t guarantee that we will pack all parts in same box, there might be multiple boxes in the same shipment, we do this because we want to ensure the parts are well protected in the cartoons, the larger the cartoon is, the higher risk of damage. We will weigh the balance between shipping cost and safety of the goods. We won’t inform you on quantity of the cartoons. And please note: The shipping cost of combined multiple orders will not be cheaper than shipping them separately in many situation, especially when the orders contain large items.