Rapid Consulting Services
CONTACT US
SHENZHEN
CHINA
Contact
limake.hans@gmail.com
+86 130 4985 2151
Business Hours
9am-6pm EDT
Social Media
Linkedin: linkedin.com/Hans-Liu-1a7056254
Office
No. 605, No. 1, Yongping 2nd Road, Baishixia East District, Fuyong Street, Bao'an District, ShenzhenFAQ
Can I get refund/remake if my parts don't fit?
At Sea3DP, the quality of your parts is always on our top concern. There’re basically 2 conditions: 1.The parts we manufactured has a larger tolerance than we claimed from the original design, that leads to a mismatch to your parts to assemble, in this situation, you are fully entitled to claim a remake/refund. 2.Your 3D design is incorrectly designed and it didn’t match the assembly requirement in the first place, then we cannot give you remake/refund. However if the tolerance is also not qualified, then in this special case you can request a refund or remake according to the 1st situation.
How do I get a manufacturing quote with cost and lead time?
Sea3DP offers 2 ways to get costs and lead times for your custom parts. All you need is a 3D model to start! If you do not have an account, please start by registering here. Insta3DP(beta): You’ll get instant pricing for 80% of our 3D printing material, just upload one or more 3D CAD file directly like online shopping. 20% materials are not shown in instant pricing due to their complex pricing structure. Also post-processing like painting/polishing/electroplating cannot be quoted automatically, there will be price corrections in your final quotation. Manual Review: Get quotation from our skillful team with best solution. The experts are all at your service! Just upload your 3D CAD file(or with any 2D drawing/instructions). All quotation can be found at your order page, you will get notified via email if there’re any updates. Our Insta3DP platform allows you to upload 3D CAD files by drag-and-drop or browsing. If you have an account with FacFox you can add previously uploaded parts from your Parts Library. Once a part is uploaded you can: Select your desired material type and process, Upload PDF files and add extra notes on the notes field Once your part is configured, you can purchase it right away, create a pdf of a quote, or share it with a colleague! Don't see a price? Maybe one of the parts requires a manual review. Feel free to request a manual review from our expert team! If you have any special requirement like post-processing, printing orientation, use the Notes section for important details. You can attach a PDF drawing in that section as well.
What payment options do I have?
Currently all our quotes are based on USD. We partner with PayPal and Bank transfer, you can either pay with PayPal or Bank transfer. For Insta3DP orders, the only payment gateway is PayPal for now, but you can still contact your accont and submit the bank transfer receipt for bank transfer. For Manual Review orders, we support PayPal and Bank transfer payment.
What’s the biggest and smallest size you can 3D print?
The build size differs among different types of printers, here’re some common size limits of our equipments: Process Max Build Volume (mm) Minimum Detail (mm) FDM 7000 x 3000 x 1500 0.5 SLA 2700 x 1200 x 800 0.4-0.6 / 0.002* SLS 700 x 380 x 580 0.6-0.8 MJF 380 x 284 x 380 0.4-0.6 SLM 500 x 500 x 1000 0.5-0.8 PolyJet 490 x 390 x 200 0.6 MJP 294 x 211 x 144 0.2 CJP 254 x 381 x 203 0.8 Wax Jetting 298 x 185 x 203 0.018 * The minimum detail of 0.002mm is only for SLA microscopic resin, which has high printing cost. The minimum detail doesn’t correspond to the max build volume, in most cases, they can’t be achieved in the same printer. If your model exceeds the max build size of the printer, you could either adjust the size or break the model into parts to print in sections then assemble them.
Where do you ship my orders from?
We will ship your orders from China mainland.
Will multiple orders be shipped in same package?
First of all, we highly recommend you to submit one order at a time with all required parts, you can upload unlimited number of files by compressing them into zip/rar folder. If you place multiple orders, by default they won’t be shipped in the same package. If you’ve made specific request to ship your multiple orders at the same time, we can handle it, but please note we don’t guarantee that we will pack all parts in same box, there might be multiple boxes in the same shipment, we do this because we want to ensure the parts are well protected in the cartoons, the larger the cartoon is, the higher risk of damage. We will weigh the balance between shipping cost and safety of the goods. We won’t inform you on quantity of the cartoons. And please note: The shipping cost of combined multiple orders will not be cheaper than shipping them separately in many situation, especially when the orders contain large items.